With over 10 years of formal etiquette training and consulting experience, our founder brings deep expertise in professional development and a proven track record with financial services clients. Her approach combines traditional etiquette principles with modern business strategy, creating solutions that deliver real ROI for organizations.

“Etiquette isn’t just about the rules – it is about showing kindness, demonstrating character, and building relationships that drive success.”

Katie brings extensive meeting and events planning expertise to our team, ensuring every client experience is flawlessly executed. Her strategic approach to workshop design and client engagement has transformed how we deliver results. Katie specializes in creating memorable learning experiences that stick long after the session ends.

“The best training doesn’t just inform – it transforms how people show up in their professional lives.”

With years of experience at top-tier consulting firms and deep supply chain expertise, Liz brings analytical rigor to our consultative approach. She leads our organizational assessments and ensures our recommendations are grounded in business strategy. Her background in corporate transformation helps clients see etiquette as a competitive advantage.

“When communication improves at every level, the entire organization performs better.”

Founded over a decade ago, A Matter of Etiquette started with a mission to help individuals and organizations master the art of etiquette – visual communication, verbal communication and social business etiquette. Over the years, we have had the privilege of working with individuals, families, universities, schools, chambers, and organizations across diverse industries. However, we noticed increasing demand from financial institutions, investment firms, and corporate teams who recognized that etiquette isn’t just about being polite – it is about building trust, retaining clients, retaining employees, and creating competitive advantage in today’s relationship-driven business environment.

Today, A Matter of Etiquette has worked far beyond etiquette training. We have become strategic business consultants who understand that lasting change requires more than a one-hour presentation. Our consultative approach addresses communication challenges at every level of an organization, from C-suite executives to front-line staff.

Our clients don’t just learn proper introductions and dining etiquette—they experience measurable improvements in client relationships as well as fellow worker relationships, resulting in a boost in confidence and business outcomes.

Empower individuals, Elevate Teams, Transform Success.